Star Service awards began in 1996 to recognize outstanding individual employee performance as acknowledged each month by community members, city and library staff.  At the end of each calendar year, the employee who has received the highest number of commendations is honored by having his/her name engraved on a perpetual gold "Star Trophy."   The following year the trophy is passed along to a new winner, and the past winner receives a special plaque commemorating his/her service award. 

                                                           Star Service Employee Awards of the Year

2023 "Star Service" Trophy Recipient

Glendora Public Library’s 27th annual “Star Trophy” recipient for 2023 is Library Aide II Joaquin Gonzalez. Joaquin joined the Library family in 2020. Joaquin was recognized 26 times in 2023 by co-workers and community members for outstanding service leadership and customer service. Highlights include: willingness to jump in and help, customer service and friendliness, and speed, efficiency, and patience.

We also would like to congratulate our first-place runner-up Maricela Enriquez, and second-place runner-up Rosanne Mecca. Congratulations to all!

 

 

 

2022 "Star Service" Trophy Recipient

                                                                                                                                            Glendora Public Library’s 26th annual “Star Trophy” recipient for 2022 is Library Aide Michelle Welti. Michelle joined the Library family in 2010. Michelle was recognized 20 times in 2022 by co-workers and community members for outstanding service accomplishments. Highlights include: taking charge in organizing staff and leading, sharing her knowledge with co-workers, and sharing her love of the Library with the community.

We also would like to congratulate our first-place runner-up Marcie Enriquez, and second-place runner-up Rochelle White. Congratulations to all!

 

 

2021 "Star Service" Trophy Recipient

 Glendora Public Library’s 25th annual “Star Trophy” recipients for 2021 are Library Technician Rochelle White and Library Aide Joaquin Gonzalez.   Rochelle joined the Library family in 2015, working as a part-time employee until she became full time in 2017. Rochelle was recognized fifteen times in 2021 by co-workers and community members for outstanding service accomplishments.  Highlights include: providing exceptional service to our customers, teaching and sharing procedures, and being a great team leader to staff.  Joaquin Gonzalez joined the Library family part time in 2020. Joaquin was recognized fifteen times in 2021 by co-workers and community members for outstanding service. Highlights include: exceptional teamwork, being part of the Library’s leadership program, and always providing the best customer service with a smile. We also would like to congratulate our first-place runner-up Alexis Mendoza, and second-place runners-up Kurt Gally and Jenny Reyes. Congratulations to all!

 

2020 "Star Service" Trophy Recipient

                                                                                                                                      Glendora Public Library’s 24th annual “Star Trophy” recipient for 2020 is Library Technician Rochelle White. Rochelle joined the Library Family in 2015 as a part-time employee until 2017 when she became full-time.  Rochelle was recognized twenty-one times in 2020 by co-workers and community members for outstanding service accomplishments.  Highlights including: providing exceptional service to our customers, being an awesome team member, and her readiness to participate and provide valuable feedback. We also would like to congratulate our first place runner-up Caroline Hernandez, and second place runner-up Maricela Enriquez. Congratulations all!!

2019 "Star Service" Trophy Recipient

 Glendora Public Library’s 23rd annual “Star Trophy” recipient for 2019 is once again Marcie   Enriquez, Library Aide III.  Marcie joined the Library family in 2014. Marcie was recognized   16 times in 2019 by co-workers and community members for outstanding service   accomplishments.  Highlights include: providing exceptional service to our customers, making   Science fun and magical for the children, and being a perfect blend of professional and   friendly. We also would like to congratulate our first place runner-up Caroline Hernandez, and second place runner-up Rochelle White. Congratulations to all! 

 

 

2018 "Star Service" Trophy Recipient

Glendora Public Library’s 22^nd annual “Star Trophy” recipient for 2018 is Marcie Enriquez, Library Aide III.  Marcie joined the Library family in 2014. Marcie was recognized 16 times in 2018 by co-workers and community members for outstanding service accomplishments.  Highlights include: making learning fun for the children who visit library events, making programs enjoyable for patrons of all ages and a positive, helpful attitude that patrons come back for. We also would like to congratulate our first place runner-up Kurt Gally, Senior Library Technician, and second place runner-up Lisa Moskowitz. Congratulations to all!  You are STARS in our book

 

2017 "Star Service" Trophy Recipient

Glendora Public Library's 21st annual "Star Service" Trophy recipient for 2017 is Kurt Gally, Senior Library Technician.  Kurt has been a Library staff member for just over one year.  He was recognized 11 times in 2017 by his co-workers and community members for outstanding service accomplishments.  Highlights include: providing outstanding customer service along with flexibility, being recognized for exceptional customer service and outstanding work and tireless effort. Congratulations, Kurt!  You ARE a Star!

Congratulations also to Michelle Welti, Library Aide I, and Marcie Enriquez, Library Aide III, who tied for first place runner-up.

 

2016 "Star Service" Trophy Recipient

                                                                                                                                      Glendora Public Library's 20th annual "Star Service" Trophy recipient for 2016 is Lisa Moskowitz! Lisa has been a Library staff member for over 10 years.  She is often seen working at the front desk or the copy center.  Lisa also works behind the scenes to help make sure all of your favorite magazines are out and available.  Lisa IS a Star and we are so proud to have her as a member of our Library family!  Congratulations Lisa! Our second place winner is Daisy Fregoso and we have a tie for third place: Mariefe Parado and Cindy Romero.  Congratulations to all!

 

2015 "Star Service Trophy" Recipient

                                                                                                                                      Glendora Public Library's 19th annual "Star Service" Trophy recipient for 2015 is Maricela Enriquez! Marcie joined the Library family in 2014 as Library Aide II.  Marcie was recognized 14 times in 2015 by her co-workers and community members for outstanding service accomplishments.  Congratulations, Marcie! We would also like to congratulate Malla Ramkishun, Library Aide IV, our first place runner-up, and Cindy Romero, Senior Librarian, our second place runner-up, for their exceptional Star Service during 2015.  It is an honor to work with such caring and dedicated staff! 

 

2014 "Star Service Trophy" Recipient

The Glendora Public Library's 18th annual Star Service Trophy Recipient is: Cameron Richmond, Library Aide II.

Cameron joined the Library family in 2012.  She was recognized 18 times in 2014 by her co-workers and community members for outstanding service accomplishments.  Congratulations, Cameron!

Congratulations also to first place runner-up Daisy Fregoso, Library Technician,  and to second place runners-up Jennifer Reyes, Library Technician, and Lisa Moskowitz, Library Aide III.

 

 

2013 "Star Service Trophy" Recipient

The Glendora Public Library's 17th annual Star Service Trophy Recipient is: Library Technician Daisy Fregoso! Seven. That's how many times the word "great" was used to describe Daisy and her work in 2013.  Lots of other words were used, too: Admirable. Cool. Creative. Fast. Handy. Responsive. Successful.  And perhaps our favorite: Awesomely amazing! We could not be prouder of her and her fellow recipients, 2013 first-place runner-up Alexis Mendoza (Library Aide) and second-place runner-up Christine Cravens (Foundation Office Manager).
All of them represent the daily hard work and joy that Library staff strive to bring to Glendora.

 

2012 "Star Service Trophy" Recipient

Glendora Public Library's 16th annual Star Service Trophy Recipient is: Christine Cravens! Christine joined the City organization in 1985 and our Library family in 1997.  She is the Office Manager for the Library's Development Office.  Christine manages the day-to-day operations of the office, provides support for the Foundation's fundraising activities and the Library's publicity and marketing. Christine was recognized 22 times by her co-workers for her outstanding service accomplishments.  Highlights include: her tireless work on fundraisers such as the Trivia Challenge and Night on the Plaza; and helping to keep Glendorans informed on the Library's happenings through her publicity. Congratulations, Christine! We would also like to congratulate Sherry Heinrich, Development Office Coordinator, as our first place runner-up and Cindy Romero, Senior Librarian Youth Services, our second place runner-up.

 

2011 "Star Service Trophy" Recipient

Glendora Public Library's 15th annual Star Service Trophy Recipient is: Library Technician Daisy Fregoso!  Daisy joined our library family as a part-time Library Aide in March of 2006.  In July of 2007, Daisy was promoted to a full-time Library Technician.  In 2009 Daisy received her certification from Citrus College in Library Technology.  This is the second time that Daisy has won top recognition for her excellent customer service skills.  in 2009 she garnered her first top award and in 2007 and 2008 she was a Star Service runner-up.  In August 2011, Daisy was recognized by the City Manager for receiving 15 merit coupons. Daisy has an infectious laugh and continuous smile on her face.  Her creativity has helped with streamlining work processes, and creating promotions for library services and events.  She is a member of the library's SOS (Support our Staff) committee that raises funds for staff events and celebrations.  She is always willing to put in extra hours at public service counters when asked.  She has received numerous commendations from both the public and staff on her positive attitude and wonderful customer service skills.
We would also like to acknowledge Star Service runners-up Daniela Overlock, Library Technician, Sandy Krause, Librarian II and Christine Cravens, Library Aide IV.

2010 Employee of the Year - Management

 At the City of Glendora's third annual Employee Recognition Luncheon, Cindy Romero, Senior Librarian-Youth Services, was awarded the Employee of the Year 2010 - Management award.  Here are some excerpts from the nomination paper: "..Cindy is a shining star for the City and the Glendora Public Library.  Cindy is a dynamic, enthusiastic leader who is passionate about encouraging all children to read and help them improve their reading skills.  This encouragement extends even to the library's youngest patrons, as Cindy provides early literacy activities for them, and parenting education for the parents...."

Cindy and her staff plan and implement the annual Summer Reading Club, which brings in over 1,000 youth participants each summer.  During the summer reading club, Cindy and her staff also supervise over 100 youth volunteers.  These volunteers (age 10 and older) are taught basic work standards, as well as customer service leadership skills.  Cindy created Battle of the Books, a teen reading trivia event.  Cindy also received several recognition awards, such as the 2009 Very Special Person Award from California State PTA and the 2008 Glendora Council PTA Children's Advocate award, just to name a few.  Cindy is aware of fiscal realities and always investigates new and innovative approaches for youth programming with an emphasis on low-cost programs.     

Cindy makes a positive difference that extends throughout the community to the youth of Glendora.  Her dedication, energy and enthusiasm are apparent to the children and families who visit the Library.  As one mother wrote, "You provide exceptional service every time I visit the Library."
Congratulations, Cindy!

2010 "Star Service Trophy" recipient

                                                                                                                                    Glendora Public Library's 14th annual Star Service recipient for 2010 is: Library Technician Caroline Hernandez!  Caroline started working part-time for the Library in 1983 and went full-time in 2001.  She has dedicated 28 years of service to our Library and the community.  She was also Star Service winner in 2001 and has been runner-up many times.  Congratulations Caroline! We would also like to acknowledge Star Service runners-up Suzette Farmer, Librarian I, Susan Nock, Library Aide V and Senior Librarian-Youth Services, Cindy Romero.

2009 “Star Service Trophy” recipient

Glendora Public Library's 13th annual "Star Service" recipient is (drum roll, please): Library Technician Daisy Fregoso.  Daisy started working part-time for the Library in 2006 and went full-time in 2007.  She was a Star Service runner up in both 2007 and 2008.Daisy was recognized 14 times by the community and her co-workers for her outstanding accomplishments.  Her accomplishments include being identified by library customers for providing excellent customer service, for exhibiting grace under pressure and for providing sensitive support in assisting a new literacy learner. We also acknowledge Star Service runners-up: Sandy Krause, Librarian II, and Michelle Pasillas, Library Aide III.

2008 Employee Excellence Award - Management

In 2008 the City of Glendora began a customer service staff recognition program as well.  13 library staff members, including Daniela, Sandy, Daisy and Anne Pankow, Assistant Library Director, were awarded Certificates of Appreciation.  Anne was further recognized when she was awarded the City's first Employee Excellence Award in Management 2008.  Anne has worked for the Glendora Library for 15 years and is active in the community.  She has chaired the GCCC Holiday Baskets Committee, been a team leader in the Relay for Life, and attended many community fundraisers for groups like the YWCA, Foothill Presbyterian Hospital and Glendora Rotary.  Anne's leadership skills are also evident in her role as the Assistant Library Director.  Staff turns to her for her common sense approach to problem solving and her willingness to help out during a challenge or crisis.  As the Library Director, I can honestly say I could not do it without her!

 

It is an honor for me to work with such caring and dedicated staff.  Every one of them is a Star!  Congratulations to all!

  

Janet Stone, Library Director